All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.
We understand that as a result of COVID-19, returning a product might not be as easy as it usually is, so we're extending our return window to 90 days. If you have any issues with your return, please reach out to firstname.lastname@example.org for assistance._______________________
We offer free returns on unused products within 30 days of shipment for orders shipped within the US. We do not offer free return shipping for international orders. However, if something went wrong upon arrival or initial use, please let us know.
Q - When will I receive my order?
Due to the precautions our distribution center is taking as a result of COVID-19, there are order processing delays of 2–3 business days. You'll receive an email notification when your order ships!
Q - When will I receive my tracking number?
Q - Does Costello Apparel ship internationally?
We do, but shipments may experience delays as a result of COVID-19. The length of the delay is dependent on each country's local delivery abilities. Please note that we don't offer free returns for international orders.
Q - Do you ship to PO Boxes?
Q - What is your exchange policy?
Q - How long will it take to receive my refund? And where will my refund go?
Please note that to protect the health and safety of employees, all returned packages will be held in isolation for 72 hours after delivery before any returns processing begins. Once removed from isolation, it will take 10-15 business days for it to be processed and for your refund to be issued. The refund will go to the payment method used when originally placing the order.
However, sign up for account and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Preview our new collections and register your interest for your favorite pieces
- Save your address so you can shop even order quicker the next time